FAQs for Clients

Explore the sections below for helpful information, and feel free to reach out if you have further questions.

Your satisfaction and understanding are our top priorities.

What are the common signs of skin or ear problems in pets?

In certain cases, pets may exhibit obvious symptoms such as pruritus (itching), hair loss, flaky skin, or other skin lesions. Pets with ear disease will often have discharge from the ear canal accompanied by head shaking or ear scratching behaviour. Conversely, some conditions may manifest discreetly, with excessive licking being the primary indicator, a behaviour occasionally misconstrued as grooming. It is pertinent to observe that dogs typically do not engage in grooming akin to cats; thus, persistent paw licking may signify underlying itch or irritation.

How can I prevent skin issues in my pet?

The first step in preventing skin issues for pets is instituting regular flea and worm treatments such as NexGard Spectra or other veterinarian recommended (proven) treatments. Regular bathing and grooming, considering the individual needs of the pet’s skin and coat, are also important. A healthy, well-balanced diet will improve skin and coat condition and improve overall wellbeing. However, it is not always possible to prevent skin conditions in pets, as a few factors are out of our control. Genetic predisposition and environmental factors (such as pollens) play a huge role in the development of itchy skin in pets.

What should I do if my pet has a skin or ear problem?

It is important to keep in mind that many skin conditions share similar symptoms such as itching, redness and hair loss. It is crucial to consult with your local veterinarian or dermatology specialist for an accurate diagnosis and appropriate treatment. It can be impossible to determine the specific cause without performing some tests. Your vet may suggest one or more of the following tests:

  • Cytology – staining and examining skin cells and organisms under the microscope. This can be performed either in the clinic or sent out to a pathologist in a laboratory.
  • Trichography – examining fur samples under the microscope.
  • Histopathology – sending biopsy samples of skin for examination and assessment by a pathologist at the laboratory.
  • Allergy testing – intradermal injections, patch testing, blood tests and elimination diets.

When should I seek the help of a specialist veterinary dermatologist?

Most local vets can provide first line treatment for your pet’s condition. If the symptoms do not resolve, or return once treatment has ceased, it is time to seek a dermatology specialist to get to the bottom of the problem. For example, skin and ear infections are often associated with allergies. Treatment of the infection may help for a couple of weeks or months, but if the underlying allergy is not addressed the infection will recur. These infections can become progressively more resistant to treatment, so prompt assessment by a veterinary dermatologist may be the difference between a patient whose condition resolves after a few weeks of medical treatment, versus a patient who requires a total ear canal ablation (surgical removal of the ear canal and middle ear).

My pet is currently on medication. Can I still bring them for an appointment?

Absolutely! Most of our patients are on some form of medication when they arrive to meet us for the first time. Some tests may need to be delayed (depending on the medication in question) so if you are unsure if your pet’s medication will impact their appointment, reach out to us by email or phone. We are more than happy to help.

Can I claim the cost of my pet's treatment on pet insurance?

We are happy to provide the required information to submit to your insurance company for approval. Most insurance policies cover a percentage of the cost of our services, minus your excess, provided the condition is not classified as pre-existing by your insurer. Please check your insurance policy wording, annual limits, condition sub-limits, consultation sub-limits, terms and conditions. 

Do you offer GapOnly insurance claims?

Yes! If you have pet insurance, you will pay the gap only. No need to wait for the insurance company to reimburse you.

What payment options do you offer?

– Mastercard
– Amex
– Online payments
– Bank transfer
– GapOnly (Insurance)
– Cash

Still have questions?

We are here to help!